Privacy Policy

Information We Collect

When you contact us by phone, email, or through our website, we may collect your name, phone number, email address, service address, and details about the electrical issue you're facing. We only ask for what we need to help you.

If you browse our website, we may automatically collect basic technical information such as your IP address, browser type, device type, and pages you visit. This helps us understand how people use our site so we can improve it.

How We Use Information

We use your contact information to respond to your request, schedule service, provide estimates, and keep you updated about your appointment. We may also use it to follow up after a job to make sure everything is working properly.

We use website usage data to analyze trends, improve our site, and make sure our services reach the people who need them. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.

Analytics and Third-Party Tools

We may use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our website. These tools help us measure traffic and improve our online presence.

These third-party services have their own privacy policies, and we encourage you to review them. We do not control how these providers handle your data, but we choose reputable tools that respect user privacy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who help us operate our business, such as scheduling software or payment processors, but only to the extent needed to serve you.

We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we will take steps to protect your privacy.

Data Retention

We keep your personal information only as long as needed to fulfill the purposes described in this policy, unless a longer retention period is required by law. When we no longer need your information, we securely delete or anonymize it.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include physical, electronic, and procedural safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. Please contact us if you have concerns about the security of your information.

User Rights

You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the information below. We will respond to your request in a timely manner and in accordance with applicable laws.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website and revise the effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.